Refer to the Installation section for help installing the software on your PC.
Yes, our software can interface with other applications and environments, including LabVIEW. For more details refer to the Interfacing section.
We provide our software at no additional cost when you purchase a system, with no license management issues to worry about. As long as you own a DataRay product, and have agreed to our End-User License Agreement, you may use the software free of charge.
Our software End-User License Agreement has no restriction on number or location of installations. You are free to use your system on as many PCs as you wish.
Free software updates are available in the Downloads section.
Yes, all of our CCD Beam Profiling Cameras, as well as the CMOS WinCamD-LCM, support TTL triggering. This requires a pulse with a positive level >2.4 V and a duration >100 ns.
To view saturation limits and damage thresholds for our products, refer to the product manuals available in the Documentation section.
Please contact our support team by calling +1-530-395-2500 or by emailing firstname.lastname@example.org.
Yes! To apply for payment terms, we request at least three trade references. For each, we require a contact in the accounting department, an email address, and a phone number. The credit approval process is dependent on the response time from the trade references. Contact email@example.com to start your approval process. DataRay's standard payment terms are Net 30. Online orders require payment via credit card.
We are available for pre-arranged off-hours phone calls or screen sharing sessions. Please contact firstname.lastname@example.org or email@example.com for appointment requests. Our international distributors can also provide support (if you purchased through a distributor, please contact them directly any support questions).
You can contact our support team directly at firstname.lastname@example.org or +1-530-395-2500, Option 2.
The WinCamD-IR-BB has a vanadium oxide microbolometer-based detector, with a germanium window. To function properly, this device requires a vacuum. The germanium window allows for the 2 µm – 16 µm range; transmission below 2 µm is extremely limited. As such, we do not recommend usage under 1900 nm.
Yes! Customers without approved credit terms will be required to prepay for the order. Customers approved for credit can place an evaluation order by submitting a purchase submit a purchase order clearly labeled ‘Evaluation Order’. When the device ships, you will be provided with an invoice to be paid unless the items are returned.
To ensure a an easy evaluation, make sure to review the terms below:
- This is a 30-day evaluation. If purchaser needs additional time to evaluate product(s), DataRay must be notified as soon as possible to discuss possible options. After 30 days the product(s) must be returned in "like-new" condition or paid for in full.
- If purchaser is going to return the product(s) DataRay must be notified as soon as possible.
- If returning product(s), purchaser agrees to inform DataRay as to what did not perform as expected/required. Please be as specific as possible.
- All returns require an RMA# before they can be accepted for return. Purchaser must contact DataRay at email@example.com to obtain an RMA# and form, which must be included with the return shipment.
- Any damage to the product(s) must be corrected, and purchaser agrees to be responsible for the reasonable repair costs.
We currently offer on-site demonstrations in most of the western United States, including: Washington, Oregon, California, Nevada, Idaho, Utah, Arizona, Montana, Wyoming, Colorado, and New Mexico.
We also travel to conferences and exhibitions several times a year. You can schedule a one-on-one demonstration ahead of time if you contact us. If you are in an area where on-site demonstrations are not available, consider an evaluation order.
Yes, Laser Induced Damage Threshold (LIDT) testing has been conducted for our attenuation accessories. Standard test method was substantially in agreement with ISO 11254. Testing results are provided upon request.
The Beam’R2 is a single plane scanning slit beam profiler, while the BeamMap2 is a multi-plane scanning slit profiler. The BeamMap2 has pairs of x-y slits at four different z planes. This allows for real-time multi-plane measurements such as divergence and M2 beam quality analysis. To equal the functionality of the BeamMap2, the Beam’R2 would require a translation stage. The Beam’R2 excels in small beam measurement, able to directly measure beams as small as 2 µm.