Support
Firmware
Please note the following:
- Product firmware is embedded in an EEPROM.
- A firmware upgrade may offer incremental improvements in device performance and/or correct other identified issues.
- Firmware upgrades are free for in-warranty products, but customers are responsible for two-way shipping.
- When contacting us for an RMA number, please include your product name/model number as well as its serial number. Failure to include this information will result in delays.
- If you purchased your system through a reseller/distributor, they may be able to perform the upgrade for you – please contact DataRay first to confirm.
| Product | Latest Firmware Revision | Update Method |
|---|---|---|
| WinCamD-LCM | 10 | Via software |
| WinCamD-IR-BB | 4 | Via software |
| TaperCamD-LCM | 10 | Via software |
| WinCamD-UCD12 | 8 | RMA |
| WinCamD-UCD15 | 5 | RMA |
| WinCamD-UCD23 | 6 | RMA |
| WinCamD-UHR | 6 | RMA |
| WinCamD-XHR | 6 | RMA |
| WinCamD-FIR2-16-HR | 2 | RMA |
| BladeCam-HR | 5 | RMA |
| BladeCam-XHR | 5 | RMA |
| TaperCamD-UCD12 | 8 | RMA |
| TaperCamD20-15-UCD23 | 6 | RMA |
| Beam'R2 | 4 (2 for SN 6231 and lower) | RMA |
| BeamMap2 | 4 (2 for SN 6231 and lower) | RMA |
| BeamScope-P7U & -P8 (with P8-IF) | 1 | RMA |
For current (i.e., non-legacy) products, you can identify the current version of firmware by connecting it to your computer and running the DataRay software. In the upper-left corner of the screen in the green Ready/Running box you will see the product's ID followed by a period and a number (e.g., "Ready #1 ccd_12.7"). The number after the period is the firmware version on your device. In the image below, the product is a UCD12 running firmware version 7.
